Returns & Exchanges

At the Institute of Dermatologists, we strive for complete satisfaction with your skincare regimen. If you are not entirely satisfied with your purchase, we offer a 30-day return window for unopened and unused products in their original packaging.

1

Initiate Your Request

Contact our patient support team via email with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Securely pack the unused items in their original clinical packaging, ensuring the product seals remain intact to qualify for a full refund.

3

Ship to Clinic

Affix the provided return label or ship the package to our designated distribution center using a tracked postal service.

4

Quality Inspection & Refund

Once our dermatological team verifies the condition of the returned items, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing