Frequently Asked Questions

Expert answers to your skincare and order inquiries.

Are your products dermatologist-tested?

Yes, every product in our collection is curated or formulated by board-certified dermatologists to ensure clinical efficacy and safety for all skin types.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days. You will receive a tracking number via email as soon as your order has been dispatched from our clinic.

What is your return policy for skincare products?

Due to the medical nature of our products, we can only accept returns on unopened and unused items within 14 days of purchase. If you experience a reaction, please contact our clinical team.

Do you ship internationally?

Currently, we ship to a select number of countries. Shipping costs and delivery timelines for international orders are calculated at checkout based on your location.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay and Google Pay for a secure checkout.

How do I know which product is right for my skin concern?

We recommend using our 'Skin Quiz' tool or booking a virtual consultation with one of our specialists to receive a personalized regimen tailored to your specific needs.